Mace Portal Outage

Incident Report for Mace Innovations

Resolved

This incident has been resolved.

Posted Dec 22, 2021 - 10:27 MST

Monitoring

AWS has resolved the issue. We are continuing to monitor all systems closely. You are now able to log into the Mace Portal.

Posted Dec 22, 2021 - 08:50 MST

Update

We identified the cause of the outage is due to an AWS outage and is specifically impacting one of our RDS instances. Some instances were impacted while others were not. Currently, our Blend Integration into Encompass is not impacted and operating normally, however, you won't be able to log into our portal to monitor loan imports until this is resolved.

https://status.aws.amazon.com/

Posted Dec 22, 2021 - 07:34 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 22, 2021 - 07:01 MST

This incident affected: Web (Mace Portal) and Services (Document Importer, Bulk Loan Updater).