All Systems Operational
Web Operational
90 days ago
100.0 % uptime
Today
Mace Portal ? Operational
90 days ago
100.0 % uptime
Today
Mace API Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
Document Importer ? Operational
90 days ago
100.0 % uptime
Today
Bulk Loan Updater ? Operational
90 days ago
99.98 % uptime
Today
Event Notifications Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Task Automation Operational
90 days ago
100.0 % uptime
Today
Velocify Integrator Operational
90 days ago
100.0 % uptime
Today
Blend Operational
90 days ago
99.75 % uptime
Today
Integration Operational
90 days ago
99.75 % uptime
Today
Experian Operational
90 days ago
99.88 % uptime
Today
API Operational
90 days ago
99.88 % uptime
Today
Velocify Import Service Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019
Resolved - This incident has been resolved. Should you have any questions or need help with a specific issue please email [email protected].
Oct 15, 21:26 MDT
Monitoring - Performance Issues have been resolved and queued task are beginning to catch up. We are continuing to monitor systems closely. Another update will be provided once the queue(s) for all clients have been fully processed.
Oct 15, 21:00 MDT
Identified - We have identified the cause and are working toward resolution.
Oct 15, 20:06 MDT
Investigating - We are currently investigating this issue.
Oct 15, 19:06 MDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Postmortem - Read details
Oct 7, 17:10 MDT
Resolved - All events have been processed at this time. Items such as auto pushed docs, eConsent, disclosure tracking and auto push of loans are current and Encompass should reflect this now. We are continuing to monitor the solution closely and will be working with our service provider over the next few days to outline and provide an incident post mortem by EOB Monday, 10/7/2019.

If you have any loans that that are missing any of the items mentioned above please submit a support ticket using the mi.BlendIntegration form within Encompass.

Please email [email protected] should you need further details, have questions or concerns about today's outage before the incident post mortem is delivered.
Oct 3, 17:52 MDT
Monitoring - The service provider has deployed a fix and our service is now working through the backlog of Blend events sent to us for processing. During the outage, we captured events and data throughout the day so no data should be lost. We currently have about 13,000 events in the queue to process. We will update everyone again once we are caught up. Items such as auto pushed docs, eConsent, disclosure tracking and auto push of loans are being processed now.
Oct 3, 17:09 MDT
Update - We are continuing to work towards resolution. The nature of this issue stems from a service provider that provides application and database services for our solutions. We are working closely with them to get resolution to this issue. We will provide further updates as they become available.
Oct 3, 15:45 MDT
Update - ETA approximately 1 hour or less to resolution. We are monitoring and will communicate more information as we becomes available.
Oct 3, 13:15 MDT
Update - We are continuing to working towards resolution. We do not have an ETA yet but will provide one as more information becomes available.
Oct 3, 12:47 MDT
Update - We are continuing to work on a fix for this issue.
Oct 3, 11:52 MDT
Identified - We identified an issue that has impacted our Blend integration. We are working towards resolution and additional updates will be provided as they become available.
Oct 3, 11:51 MDT
Oct 2, 2019

No incidents reported.