Oct 7, 17:10 MDT
All events have been processed at this time. Items such as auto pushed docs, eConsent, disclosure tracking and auto push of loans are current and Encompass should reflect this now. We are continuing to monitor the solution closely and will be working with our service provider over the next few days to outline and provide an incident post mortem by EOB Monday, 10/7/2019.
If you have any loans that that are missing any of the items mentioned above please submit a support ticket using the mi.BlendIntegration form within Encompass.
Please email [email protected]
should you need further details, have questions or concerns about today's outage before the incident post mortem is delivered.
Oct 3, 17:52 MDT
The service provider has deployed a fix and our service is now working through the backlog of Blend events sent to us for processing. During the outage, we captured events and data throughout the day so no data should be lost. We currently have about 13,000 events in the queue to process. We will update everyone again once we are caught up. Items such as auto pushed docs, eConsent, disclosure tracking and auto push of loans are being processed now.
Oct 3, 17:09 MDT
We are continuing to work towards resolution. The nature of this issue stems from a service provider that provides application and database services for our solutions. We are working closely with them to get resolution to this issue. We will provide further updates as they become available.
Oct 3, 15:45 MDT
ETA approximately 1 hour or less to resolution. We are monitoring and will communicate more information as we becomes available.
Oct 3, 13:15 MDT
We are continuing to working towards resolution. We do not have an ETA yet but will provide one as more information becomes available.
Oct 3, 12:47 MDT
We are continuing to work on a fix for this issue.
Oct 3, 11:52 MDT
We identified an issue that has impacted our Blend integration. We are working towards resolution and additional updates will be provided as they become available.
Oct 3, 11:51 MDT