Mar 19, 14:52 MDT
We have identified the root cause and resolved the issue. We will monitor this integration closely throughout the night and tomorrow. An incident post-mortem will be completed within 24 hours.
Mar 18, 23:33 MDT
All loan applications that originated in Blend have been synced to Encompass at this time. We are processing new applications as they come in, no queue of applications to process at this time. Disclosures (sending to Blend) and Encompass changes pushed to Blend are also caught up and processing in near real-time. eConsent, signed disclosures (sent to Encompass) and documents (synced to Encompass) still have a queue are not near-real-time yet. We are monitoring the queue and will provide additional updates as the queue is processed.
Mar 18, 19:51 MDT
During the time since the last update, we processed a significant amount of the events. We are continuing to monitor and process the backlog of events.
Mar 18, 15:50 MDT
The integration is operating now and we are starting to process the queue of tasks and events. You will start to see disclosures being sent to Blend, eConsent syncing, loan applications being imported over the next 30-60 minutes. We have roughly 20,000 events to catch up on from Blend. No data was lost and this doesn't require our customers to do any additional work, just be patient. We will provide additional updates as we catch up.
Mar 18, 13:35 MDT
We are continuing to work on a fix for this issue.
Mar 18, 12:52 MDT
We have identified the issue and are working towards a resolution.
Mar 18, 12:18 MDT