We are caught up at this time processing loan imports and events, however, the third party has not resolved the issue/root cause. We were able to work around the issue. We will leave this incident open until complete resolution is achieved, however, our customers shouldn't see a delay as they work the problem. Please email [email protected] if you are experiencing an issue.
Posted Jun 14, 2021 - 16:38 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 14, 2021 - 15:44 MDT
Identified
We are currently seeing a delay in processing again, we are working with one of our tech providers to drive quick resolution. More updates as they become available.
Posted Jun 14, 2021 - 14:42 MDT
Update
We are continuing to monitor the integration and systems associated closely before confirming the resolution of this incident.
Posted Jun 14, 2021 - 13:45 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 14, 2021 - 12:10 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 14, 2021 - 11:46 MDT
Investigating
We are currently investigating reports of loans taking longer than expected to import into Encompass.